7 Days Return, Refund & Replacement Policy
Last Updated: August 2026 • Official ASIM TELECOM Customer Satisfaction Guarantee
100% Risk-Free 7-Day Testing Window
Har certified second-hand smartphone ke saath aapko milti hai 7 Dino ki Testing Guarantee. Agar phone me koi bhi functional issue ya testing report mismatch mile, toh hum bina kisi jhanjhat ke Instant 1-to-1 Replacement ya 100% Full Refund provide karte hain.
Return & Replacement Kaise Kaam Karta Hai? (4 Easy Steps)
Request Initiate Karein
Delivery ke 7 dino ke andar WhatsApp par (+91 81450 92630) ya Order page se return/replacement request karein.
Doorstep Pickup
Humara logistics partner Delhivery Express aapke ghar aakar device reverse pickup karega.
Store Verification
Device store receive hote hi humari technical team 32-point inspection check complete karti hai.
Refund ya Exchange
Aapke UPI / Bank Account me 24-48 ghante ke andar full refund ya same-day replacement phone ship.
1. Return & Replacement Eligibility Criteria
- Return request parcel deliver hone ki date se 7 calendar days ke andar honi chahiye.
- Device ke sath aaye original accessories (Box, Charger, Bill, Warranty Card) hone chahiye.
- Phone se Apple ID / iCloud / Google Account aur screen lock remove hona chahiye taaki verification ho sake.
- Device usi condition me ho jaisa deliver hua tha (no self-induced physical breakage or water damage).
2. Kya Return Policy me Covered Nahi Hai?
- Delivery ke baad customer dwara girne se toota hua display ya physical damage.
- Water immersion ya liquid damage.
- Local unauthorized shop par phone open karwana ya third-party tampering.
- 7 Dino ki testing period expire hone ke baad (7 din ke baad hamari 6 Months Store Warranty lagu hogi).
3. Refund Timelines & Mode of Payment
Jab return package store me verify ho jata hai:
- Online Paid Orders (UPI/Cards): Original payment mode me 24 to 48 Hours ke andar refund reflect ho jayega.
- Cash on Delivery (COD) Orders: Customer ke provide kiye gaye UPI ID (GPay/PhonePe/Paytm) ya Bank Account me direct instant transfer kiya jayega.
7 Days Return vs 6 Months Warranty me antar:
| Feature | 7 Days Return / Testing | 6 Months Store Warranty |
|---|---|---|
| Timeframe | Day 1 se Day 7 | Day 8 se Month 6 (180 Days) |
| Full Refund Option | ✅ Available (100% Refund) | Free Repair / Component Replacement |
| 1-to-1 Device Replacement | ✅ Immediate Replacement | ✅ Free Service / Repair |
Return ya Replacement Request Initiate Karni Hai?
Aap humari direct store WhatsApp support team se contact kar sakte hain. Order ID share karein aur hamari team aapki poori madad karegi: